Hometrust Care
Homes committed to providing
the highest quality care
Independent, family owned,
Cumbrian care provider
creating a healthy happy environment
Hometrust Care have three specialist Care Homes for older people in Carlisle, Keswick and Kendal, providing personalised living, security, reassurance and friendship within an established community in a beautiful Northern England setting.
Our Care Homes are registered and regulated by the Care Quality Commission, providing leading services in residential care and the development of specialist services for residents with higher dependency needs.
This includes nursing care for frail older people, respite, step-up and step-down care, end-of-life or palliative care and dementia care.
In order to provide specialist and individual packages of care of the highest quality for older people in Cumbria, all our homes are specially adapted to meet our resident’s needs, within beautiful, welcoming and friendly accommodation.
We believe in listening and working in partnership with our service users and their families.
We are proud to provide the best quality care so that you or your loved one can maintain an independence of spirit and live life to the full.
Each home has its own unique character and a warm, embracing atmosphere.
looking after you or your loved one
We employ exceptional staff - warm, approachable and skilled - who consistently deliver excellent care.
Our staff are caring, committed and specially trained in the care of frail, elderly people with dementia and those with nursing and residential need.
The staff reflect the core values of:
Teamwork
Commitment
Humour
We are proud of our local staff and place great emphasis on professional training and supervision.
The care teams in each of our homes are led by exceptional managers, supported by a team of catering, domestic and ancillary staff under the supervision of our head chefs and head housekeepers.
our homes
Carlisle Dementia Centre Parkfield
At Carlisle Dementia Centre Parkfield you can expect comfortable, self-contained bedrooms, most with en-suite facilities and freshly decorated.
Our large, bright lounges are sociable spaces with TVs, radios and games, while quiet areas are set aside for reading and relaxing. There is a peaceful outdoor space which provides seating areas to spend time with family and friends.
Nether Place Nursing Home
Nether Place Nursing Home provides a safe and comfortable environment for people in need of nursing support and convalescence.
We create personalised care plans so that our highly qualified and experienced nursing teams can provide compassionate and dedicated convalescent care 24 hours a day.
Silver Howe Residential Care Centre
Silver Howe Residential Care Centre has all the finishing touches you would expect from a warm and welcoming home - attractive décor and secure gardens
All bedrooms are en-suite, enabling us to deliver person-centred care in a dignified manner, promoting independence as far as possible.
what people say: CARLISLE DEMENTIA CENTRE PARKFIELD
Review from M P (Husband of Resident) - 5 September 2019
This is a first-class dementia care home. The manager is exceptional. All the staff are incredibly patient and caring. My wife is always clean and well cared for and I am lucky to have obtained a place for my wife in Parkfield.
Overall Experience 5.0 out of 5
Review from Steven B (Son of Resident) - 7 December 2021
I cannot thank the staff at Carlisle Dementia Centre (Parkfield) enough for the kindness, compassion and care my father received during the two years he spent there. They made dark days much lighter.
Overall Experience 5.0 out of 5
Review from P G (Brother-in-law of Resident) - 20 February 2024
Very well staffed, we were very apprehensive with my sister-in-law being admitted from her previous care setting. Saw a difference within a couple of days with us being there, as we live down south and we felt at ease knowing that she is going to get the care which she needs to suit.
Overall Experience 5.0 out of 5
All reviews submitted to Carehome.co.uk
what people say: silver howe residential care centre
Review from Eileen R (Resident) - 29 March 2021
Lovely place to be if you cannot be at home anymore. I have friends old and new. Good food and plenty of it.
Overall Experience 5.0 out of 5
Review from Paul C (Son of Resident) - 27 January 2022
Excellent staff, good food and very professional towards the care of my mother. A quiet place, and a very warming and understanding staff that go that little bit extra.
Overall Experience 5.0 out of 5
Review from B M (Daughter of Resident) - 8 March 2023
My mum has lived at Silver Howe for a year and a half, choosing this home after much research. Mum’s needs have increased during the time she has been there, and the staff have managed this change with kindness and professionalism. We are always made to feel welcome when we visit, and the staff are happy to answer any queries we may have.
Overall Experience 5.0 out of 5
All reviews submitted to Carehome.co.uk
what people say: nether place nursing home
Review from Raymond W (Husband of Resident) - 22 January 2019
My wife has been a resident for the past 2 years. The staff are very good. The rooms are very clean. The food is most enjoyable. The visiting times are very good. The staff are most helpful at all times. The care provided is first class.
Overall Experience 5.0 out of 5
Review from Ian H (Son-in-law of Resident) - 28 October 2022
Fantastic staff who always go the extra mile for my mother-in-law and family. They are kind to everyone, we are really happy with the care.
Overall Experience 5.0 out of 5
Review from Wendy T (Daughter of Resident) - 28 March 2023
We are very happy to have our parents in Nether Place. The staff are kind and provide excellent care, they are easy to talk to and really do provide person centred care. Putting our parents into a home was extremely difficult but the staff here made it feel easier than expected. The food is excellent. The home is clean, comfortable, and warm. The rooms are great with some beautiful views over Keswick.
Overall Experience 5.0 out of 5
All reviews submitted to Carehome.co.uk
choosing the right home
Needs a safe, secure environment
Immobile
Incontinent
Silver
Howe
Nether Place
Memory loss/confusion
Restricted mobility
Assisted feeding/ risk of choking
Primary care needs are both dementia & nursing
Full assistance with personal care
Requires a hoist transfer
Carlisle Dementia Centre
choosing the right home
The first step is to work out what type of home is required for you or your loved one. There are several types, each providing slightly different care and support to their residents.
These include residential, nursing and dementia care homes, all of which Hometrust Care operate.
The home you choose must be able to provide the level of care and support that you or your loved one needs right now, whilst taking into consideration if their needs were to increase in the future.
If you aren’t sure what type of care your loved one needs, you can speak to any of our home managers, who are knowledgeable and friendly care experts. They’ll be able to help you understand which of our Care Homes is best suited to your loved one.
Care Needs Assessment
Care needs can also be determined through a care needs assessment, which can be booked through Gov.uk. This is a free, professional test provided by your local council that helps you work out what type of care you or your loved one needs.
The type of care you or your loved one requires will then be set out in a care plan.
To help understand the support needed, here are a few questions to ask yourself or your loved one:
- Do you need help with day-to-day tasks like washing and dressing? If you only need personal care and don’t have extra medical needs or a cognitive condition such as dementia, then a residential care home will probably be the right choice
- Do you have a specific medical condition or health concern that may require nursing care?
- Are you living with a form of dementia and therefore need a home with specialist dementia facilities?
choosing the right home
Finance
Everyone’s budget for care is different, so it’s important to know what’s covered - and what isn’t - for care home fees.
The cost of living in a care home includes rent, food, laundry and utility bills. There may also be additional care home costs, such as visits from medical professionals, hairdressers or chiropodists. Care costs vary greatly, depending on the level of support you or your loved one needs.
Funding may be available, so before entering a care home, a financial assessment will determine whether you’re entitled to help pay for care from your local council or local authority, depending on the value of your savings, income and assets. Funding support through the NHS is also an option, including NHS continuing healthcare and NHS-funded nursing care. Family members and friends can also help pay towards the cost of care through a top-up fee.
However, the first stage of your research is to establish what funds you are entitled to and how much you will be able to put towards your care. We always recommend that you consult external agencies for impartial advice before making a choice of home so that you are armed with as much information as possible. They can answer questions such as: Do I have to sell my home to pay for care?
As such, we would recommend:
Once you have the details of funding sources, we can provide a complete fee breakdown before you agree to move in. This will prevent any unwelcome surprises at a later date. Our fee structure is based on needs and will be tailored to match each individual resident.
choosing the right home
Location
The next thing to consider is your preferred location. Choosing a care home in your local area will make it easier for family and friends to visit. You may also want the home to be near amenities such as shops, cafés and local towns or villages.
For people who don’t currently live near their family or friends, entering a care home provides an opportunity to move closer, so your family members and friends can more easily visit and offer additional support.
We have tastefullly decorated all our homes, in-keeping with the age of the building and recent work undertaken has included:
- Sympathetic renovation of Silver Howe Residential Care Centre whilst extending the facility. The building dates back to 1956, and as Kendal was the home of the arts and craft movement, we have utilised a modern variation on a William Morris paper as wallcovering.
- Installation of electric charging points. These ensure that visitors can feel reassured when travelling distances to visit friends and family.
Please see our brochures for detailed information on location, visiting arrangements and specialist nursing care.
Please also read our FAQ’s which we hope will address some of your questions and demonstrate our open and honest approach to welcoming new residents into our homes. All our home managers are happy to answer questions and reassure anyone with an interest in residential care.
frequently asked questions
What are the priorities when choosing a care home?
We would propose that you think firstly about location, the essential facilities you’ll need and whether it provides the specialist care you require. Then think about what luxury touches you’d like. We think that we cover all the bases; essentials and extras alike.
What kind of care do I or my loved one need?
Talk with your GP about the type of care being sought. They will be best-placed to give you specifics on the specialised care required. Across our portfolio we can help with a wide range of health issues. Talk to us to see if we can meet your current needs and also if we can continue to do so if they are likely to increase in the future.
What is the ratio of staff to patients?
We have a ratio of X staff member to every X residents, which allows us to provide excellent levels of individual care and attention. We check dependency levels on a daily basis offering flexible staffing levels to accommodate specific needs at specific times.
How often can I visit my loved one at your homes?
Visiting hours are open but we do ask that visitors are responsible and that they take account of their loved one’s needs for rest and therapeutic activity. We also ask that consideration be given to other residents when visiting.
We also place protection and trust at the heart of all our interactions with friends and family. We consider our resident’s care plans to be utterly confidential and only disclose information to those it has been previously agreed can be involved. We recognise that family arrangements are emotionally charged and endeavour to accommodate all parties and deal with any complications as they arise, but the resident remains protected at all times, and we will not tolerate any interactions with our staff that could be considered bullying or discriminatory in any way. Abuse will not be tolerated, race equality is a part of our value system and whilst we deal with all complaints, this must be done properly through the correct channels. Every complaint is referred to.......
frequently asked questions
What activities, services and facilities are available to residents?
Answer required
Do all the bedrooms have en-suite facilities?
Answer required. Yes except Parkfield?
Do other health professionals such as nurses, dentists and opticians regularly visit the home?
Answer required
Are services such as cleaning and laundry included in the price?
Answer required
Are pets allowed?
Answer required
My loved one has dementia. How can I be sure I am choosing the right place for them?
When choosing a dementia care home for your loved one, it’s most important to find out how we care for and support people with dementia and we are always happy to discuss in detail. You are quite justified in knowing how many carers are trained in specialist dementia techniques and to what level and we appreciate you may wish to speak to other families with loved ones in the care home, which is an invaluable way of gathering first-hand experiences.
I have Lasting Power of Attorney. How do you deal with an LPA?
We fully appreciate the need to always include the holder of an LPA when making decisions about your relative’s care. We will keep a copy on file and refer to the LPA holder at all times, whilst always bearing in mind the need to prioritise the patient’s care.
Please see our brochures for detailed information on location and visiting arrangements. and our comprehensive Dementia Care Strategy for more information on what we can offer in terms of specialist nursing care.
why choose us?
High Standards and Values
- We continually address Sustainability and Environmental concerns, with regular home maintenance and upgrades. We plant trees and install bird boxes for the benefit of residents and the environment. New boilers are being installed and we have taken into consideration their impact on the environment.
- We monitor Care Quality. Assessments matter to us and we want to be constantly improving. Where any issues are identified, we want to act and make change.
- We send out regular newsletters and surveys to ensure we are communicating constantly with friends and families and seeking ways to improve our service. We adhere to strict t’s and c’s on all communications and will never provide your details to a third party.
- We want our spaces to be inviting and where possible, dog and small animal friendly. We offer holistic care, believing all aspects of life matter, above and beyond meeting basic needs.
- Inter-generational interaction matters to us and we encourage that by making the homes friendly to all ages.
Innovations
- We are continually reviewing the sector to find out the latest technology and developments that we can implement in our homes to make them accommodating, welcoming, safe and secure.
- A Virtual Receptionist is being considered for Silver Howe Residential Care Centre, to provide better and more immediate feedback on visitor experience and assist with overall front door safety.
- Carlisle Dementia Centre Parkfield is currently piloting an AI System for fall detection (nurse-call system).
- An electric car charging point for visitors to Silver Howe Residential Care Centre will be installed on completion of development work on the site that will see an extension to the building and improvements to the car park.
locations & contacts
Carlisle Dementia Centre Parkfield
256 London Road
Carlisle
CA1 2QS
Tel: 01228 818 933
E: cdcparkfield@hometrustcare.co.uk
Nether Place Nursing Home
Chestnut Hill
Keswick
Cumbria
CA12 4LS
Tel: 01768 773 267
E: netherplace@hometrustcare.co.uk
Silver Howe Residential Care Centre
Dalton Drive, Sedburgh Road
Kendal
Cumbria
LA9 6AQ
Tel: 01539 723 955
E: silverhowe@hometrustcare.co.uk
locationS
Carlisle Dementia Centre Parkfield is based in the heart of the Cathedral City of Carlisle, providing excellent transport links to the home and a vibrant city centre nearby for visitors. Carlisle attractions, for anyone wishing to have an extended stay in the area include a compact, largely pedestrianised historic centre with a castle, cathedral and semi-intact city walls, as well as other medieval buildings including the Guildhall, Tithe Barn and The Citadel towers.
With a lively town centre, independent shops lining the cobbled streets and striking historical landmarks, you are certain to find plenty of great things to do when visiting relatives at Silver Howe Residential Care Centre in Kendal. Explore the fascinating interiors and beautiful gardens of Sizergh Castle, Levens Estate and Kendal Castle, whilst Kendal Mountain Festival is an autumn event brimming with culture, attracting photographers, filmmakers and lovers of the outdoors
Nether Place Nursing Home is based in Keswick, both the most northerly of the Lake District’s towns and maybe its best located: at the northern end of beautiful Derwentwater. It’s surrounded by large fells including Skiddaw and Blencathra, two of the most popular among walkers and hikers. It’s also the perfect spot to explore this part of the national park, notably the valleys of Borrowdale and Buttermere. This pretty market town offers a wide range of attractions for visitors, from shops and restaurants to museums with a difference, and boating trips around lake Derwentwater.